Mr B initially contacted Connect for Help after his boiler broke down. He lives alone and is currently on benefits for the first time after finding himself unemployed for the first time in his working life. He was unable to afford to repair or replace the boiler and was finding it hard to understand the benefits system works, particularly as English is not his first language.

Our energy advisor firstly referred Mr B to the ECHO programme and also referred him to Income Max for help in navigating the benefits system and ensuring he has access to his full range of entitlements. Our advisor also provided tailored energy saving advice to help keep his home warm following the boiler replacement.

He said “it was a very valuable call” and was full of praise for the advisor. He said “my advisor was patient as English is my second language, but they took their time to explain everything. It was 100% totally positive!”