Terms and Conditions

Connected for Warmth Bill Support Programme

If you have an Air Source Heat Pump installed in your home under the Connected for Warmth Scheme and that installation is completed on or after 1 October 2024 you may qualify for help with energy bills for your home under the Connected for Warmth Bill Support Programme.

We have set out below:

• Part 1 – Who is eligible for help with energy bills under the Connected for Warmth Bill Support Programme
• Part 2 – The terms that will apply to provision of help with your energy bills when installation of an air source heat pump in your home has been completed (if you qualify and ask for help)

Words in bold have the meanings given in the terms in Part 2.

Part 1: Who is eligible for help?

To be eligible for help under the Connected for Warmth Bill Support Programme ALL the following statements must be true.

Part 2: Terms that apply to the Connected for Warmth Bill Support Programme

• Meanings of word used in these terms
  • In these terms:
    • “you” means the person applying for help with energy bills under the Connected for Warmth Bill Support Programme;
    • “we” and “us” mean Affordable Warmth Solutions CIC, a company registered in England and Wales (company number 6778194) whose registered office address is Wrigleys Solicitors LLP, 3rd Floor, 3 Wellington Place, Leeds, England, LS1 4AP;
    • “your home” means your permanent home at the address you have given in the application form and in which an air source heat pump has been installed under the Connected for Warmth Scheme;
    • “Connected for Warmth Scheme” means the scheme of that name for installation of heating systems and energy-saving measures in qualifying homes using funding from the Warm Homes Fund (set up by National Grid and administered by us);
    • “Evoucher scheme” means the voucher scheme operated by the Evoucher administrator for provision of electronic vouchers to be used as credit with domestic energy suppliers;
    • “Evoucher administrator” means Wonde Ltd, a company registered in England and Wales (company number 08645640) whose registered office address is Furlong House, 2 Kings Court, Newmarket, Suffolk, England, BCC 7SG or a replacement for that company appointed by us;
    • “Evoucher” means an electronic voucher issued under the Evoucher scheme.
    • “eligible bill payer” means a person for whom all of the statements in Part 1 above are true and from whom we have received an application form by the application deadline;
    • “application form” means an application submitted by you for installation of an air source heat pump in your home under the Connected for Warmth Scheme and/or for support with energy bills for your home under the Connected for Warmth Bill Support Programme;
    • “application deadline” means the date 3 months after completion of installation of an air source heat pump in your home under the Connected for Warmth Scheme; and
    • “completed” means that the installation contractor has finished the work required to install an air source heat pump in your home and the works completion certificate issued by the installation contractor has been signed by you or someone else living in your home.
  • Provision of help
    • If you are an eligible bill payer, we will give you help with bills for supply of energy to your home up to a maximum value of £500 per year for the first 2 years from the date when installation of an air source heat pump in your home under the Connected for Warmth Scheme is completed.
    • If anyone else has previously received help with energy bills for your home under the Connected for Warmth Bill Support Programme in either of those years, we will deduct the value of help they have received from the maximum value you can claim for that year.
    • Help under the Connected for Warmth Bill Support Programme will be given as Evouchers, which you can credit to the account with the energy supplier for your home.
    • Provision of help with energy bills under the Connected for Warmth Bill Support Programme is subject to acceptance of your application form by us and subject to these terms.
  • Issue and use of Evouchers
    • Evouchers will be issued on our behalf by the Evoucher administrator 4 times a year, usually within one week following 1st April, 1st July, 1st October and 1st January in each year.
    • We or the Evoucher administrator will send your Evouchers to you at the email address or home address you have given in the application form.
    • The value of each Evoucher will be set by us and will vary based on a typical seasonal energy demand profile that we decide (in our absolute discretion).
  • Using Evouchers
    • You must use each Evoucher issued to you:
      • in accordance with the instructions sent with that Evoucher; and
      • by the expiry date stated on that Evoucher or in those instructions.
    • Evouchers issued to you are for you to use as credit on your account with the energy supplier for your home. You must not use, or allow anyone else to use, any Evoucher for any other purpose.
    • Evouchers have no other value or cash equivalent. Evouchers cannot be transferred to any other person or used for any other property.
  • Expired or lost Evouchers
    • It is your responsibility to use each Evoucher by the expiry date for that Evoucher. We will not re-issue or replace any Evoucher that expires or is lost before use.
  • Your energy supplier
    • To qualify for help, the energy supplier for your home must be and remain a participant in the Evoucher scheme.
      • If you change energy supplier you must tell us your new supplier so that your Evouchers can continue.
      • If you change to an energy supplier that does not participate in the Evoucher scheme no further Evouchers will be issued to you. We cannot offer alternative help in those circumstances.
    • Moving home
      • You must tell us straight away if you move out of your home. We will stop issuing you Evouchers if you move out of your home.
    • Confirmation that your information is correct and agreement of terms
      • By submitting an application form you confirm that all information you have given in the application form is correct to the best of your knowledge and belief and that you agree to these terms. You must tell us straight away if any of that information is no longer correct.
      • If:
        • we find that any information you have given in the application form is not correct;
        • you are no longer an eligible bill payer; or
        • an Evoucher issued to you is used other than as allowed by these terms;

we may cancel any unused Evoucher already issued to you and stop issuing you Evouchers.

• Your right to cancel
  • You can cancel this agreement at any time by giving us written notice to our address or email address stated in the application form. If you cancel this agreement we will cancel any unused Evouchers already issued to you and stop issuing you Evouchers.
• Use of your personal data
  • How we use personal data you give us is set out in our Privacy Policy (https://www.affordablewarmthsolutions.org.uk/privacy-policy/). Please tell us if you cannot access our Privacy Policy online and we will provide a copy.
  • In addition to the matters set out in our Privacy Policy, you consent to our use of your personal data for the purposes of deciding whether you are an eligible bill payer and operating this agreement. We may share your personal data with the Evoucher administrator where necessary for issue of Evouchers to you under the Evoucher scheme.
• Matters outside our control
  • We are not responsible to you if we cannot do what this agreement requires us to do because of events or circumstances that are outside our reasonable control or because of a change in the law.
• Nobody else has rights under this agreement
  • You cannot transfer your rights under this agreement to any other person.
  • This agreement is between you and us. Nobody else has any rights under this agreement or can enforce this agreement.
• Delays in enforcing this agreement
  • If you do something you are not allowed to do under this agreement and we delay in taking action to enforce this agreement, we can still take that action later.
• Law that applies to this agreement
  • This agreement is governed by English law. Any claim relating to this agreement can be made in the courts of England and Wales only.

WHF Connected for Warmth Bill Support Terms v3.0 240926