Mrs P from London contacted Connect for Help for debt support. Mrs P is a social tenant living with her 2 children. She has been struggling with a significant energy debt and whilst her last debt had been handled by her energy company, she didn’t want to end up in the same situation again.

During her Connect for Help call our advisor ensured the resident was able to easily read and understand her energy meters and also discussed the benefits of having a smart meter installed. Our advisor provided her with tailored advice regarding her appliance usage and reducing condensation in the property.

Mrs P struggles with MS and therefore understanding and retaining information, she said couldn’t fault the process of working with the team and “the patience, understanding and information provided by my energy advisor”. She advised us she will be contacting the team in future with regards to energy tariff switching and is recommending the service to her friends.