Mr K lives in a terraced property in Ipswich and had applied to Connect to Help via our online application form, as he was interested to see if there was any help available for central heating in his home, as he currently uses portable electric heating and told us his direct debit was due to increase by 300%! He told us he has no fixed form of heating and only had one gas fire which was condemned some years ago.

Our advisors spoke to Mr K about his central heating situation and provided advice regarding regular meter readings, as he was struggling with estimated billing too. Discussing his heating situation further, we found that he had his hot water heater on 24/7 and this was largely contributing to his high bills and advice was provided on setting the correct controls on this to ensure it is no longer on continuously.

Following our assessment of his situation, our advisor identified that he should qualify for funding for a new FTCH system and a referral was made to Ipswich Warm Homes Project and also to Suffolk Care and Support for additional support for Mr K. He is also being helped by Income Max to take control of his bills and realising any benefits he may be entitled to.

Mr K said he “found the whole process easy and everyone I spoke to was polite and friendly and my energy advisor Lora was sympathetic to my situation”. Following on from our referral to Ipswich’s Warm Homes project, Mr K confirmed he has been accepted for a new first time central heating installation and said: “this will make a huge difference to my situation, having to currently spend long periods of time in bed just to keep warm”.