Ms A who lives in a flat in London, lost her job of 18 years due to the current pandemic and is claiming benefits for the first time in her life. Alongside this, her boiler broke down and neither her home insurance nor her bank was able to assist her. She told us that she feels that it’s a minefield trying to understand her entitlements and to get help.

Her home insurer put her in touch with Connect for Help and we immediately referred her to the ECHO emergency heating programme for a replacement boiler.  She was also referred to Income Max to ensure she receives support with benefits and maximising her income. In addition to this, we supported her with tariff switching, energy saving advice and claiming both Warm Homes Discount and a social water tariff with her water company.

Following our call, we had some great feedback from Ms A who said that Connect for Help has changed her life! She told us that everything is working well with her new boiler and she has completed her energy tariff switch and is also receiving ongoing support from Income Max. She said our advisor was “friendly and understanding and went through all of the advice in good detail” and that she believes she has halved her bills through the Connect for Help service!