Mr & Mrs K contacted Connect for Help after having ongoing issues with their boiler breaking down during the cold January weather. They are disabled and in receipt of disability-related benefits and during their call with Connect for Help their boiler broke down again, leaving them with no hot water or heating and unable to afford a replacement.

Our advisor immediately referred them to the ECHO programme and their new boiler was installed in February 2021. Our advisor spoke to them regarding their concerns of damp within the property and provided recommendations to reduce the levels of condensation within their rooms by adequate heating and ventilation that could be easily followed.

The couple also received two further onward referrals, firstly to Income Max to ensure they were receiving all entitled benefits and also to their local council’s Care and Repair Service, to assist them with home maintenance issues due to their limited mobility.

Following Connect for Help’s support, the couple said they were very pleased with the help received during the call. They said “the whole process has gone ever so smoothly, it’s been very efficient, and I am over the moon with the help I received from Connect for Help. It’s been an excellent service and I would give the service an 11 out of 10!”