Mr A from Yorkshire applied to Connect for Help for assistance with their cold home and high energy bills. Our advisor assisted with information on how to maximise the heat in their rental property and how to reduce condensation problems they were experiencing which was resulting in mould within the property. Our Connect for Help advisor also signposted Mr A to a local support service through our database of support services who are able to provide localised assistance.

Mr A told us that following this, the local support service was able to help them successfully switch to group fuel tariff, saving them £180/year and they were also successful in the application for Warm Homes Discount rebate of £140. The resident said the Warm Homes Discount rebate was amazing and his Connect for Help energy advisor was “really positive and professional”. They said it was a 10 out of 10 service which they will be recommending to family and friends.