Mrs K from Norfolk applied to Connect for Help online for some energy saving advice as she was new to saving energy and wanted some tailored and independent guidance. Our Connect for Help advisor provided Mrs K with a range of energy efficiency advice and detailed guidance on understanding her energy charges and reading her energy bills. She also spoke about the benefits of Smart Meters, including automatic meter readings and changing tariffs.

Following the call with Connect for Help, Mrs K said: “My advisor walked me through everything step by step and made it all really straightforward to understand.” She said that overall, the result of our calls had massively improved their situation and understanding of energy efficiency.